After receiving your order, our returns policy is effective for 14 days.

If you are dissatisfied with your purchase, please email, or phone 0870 803 2116 (Monday-Friday, 9am-5pm)

If an item is faulty or damaged, we will provide a replacement or refund. We may ask for the faulty/damaged item to be returned, in which case we will refund the postage cost.

If you return an item for any other reason, please return the item in a re-saleable condition and we will refund the item cost but not the postage.

Green Elephant Trading Ltd
Unit 7, York's Farm Business Centre
Watling Street
NN12 8EU
United Kingdom